Supporting independence with compassionate care, every moment of life feels cherished
Last Updated: 18 March 2026
Daniels Special Care (“we,” “our,” “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and safeguard your personal information when you visit our website, contact us, or use our services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Daniels Special Care is a provider of home care services across the UK.
Contact Email: info@danielsspecialcare.uk
We are registered with the Information Commissioner’s Office (ICO) as a data controller.
We may collect and process the following types of personal information:
Contact details: Name, address, email address, and phone numbers.
Enquiry details: Information provided when you fill out a contact form, request a callback, or email us.
Care requirements: Details about your health, medical conditions, and care needs (including sensitive data such as dementia diagnoses or physical disabilities).
Employment information: If you are applying for a job with us, we collect your CV, work history, references, and right-to-work documentation.
Correspondence: Records of any communications between you and us.
Website usage data: IP address, browser type, pages visited, and how you interact with our site (via cookies).
Device information: Operating system and device type.
We use your personal information for the following purposes:
| Purpose | Legal Basis (UK GDPR) |
|---|---|
| To respond to your enquiries and arrange care assessments | Legitimate interest / Performance of a contract |
| To provide and manage care services for you or your loved one | Performance of a contract |
| To process job applications and recruitment | Performance of a contract / Legal obligation |
| To comply with CQC and CIW regulatory requirements | Legal obligation |
| To improve our website and customer service | Legitimate interest |
| To send you important updates about your care | Legitimate interest |
| To protect your vital interests in an emergency | Vital interests |
Because we provide health and social care, we may collect “special category data” about you, such as health information. We will only collect and use this data:
With your explicit consent.
Where necessary to provide you with care services.
Where necessary for reasons of substantial public interest (e.g., safeguarding).
To protect your vital interests if you are unable to give consent.
We take the security of your data seriously and implement appropriate technical and organisational measures to protect it, including:
Secure servers and encrypted devices.
Password-protected systems accessible only to authorised staff.
Regular training for our team on data protection.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements.
We will never sell your personal information to third parties. However, we may share your information with:
Care professionals: Your assigned carers and care managers to deliver your care plan.
Regulatory bodies: The Care Quality Commission (CQC) or Care Inspectorate Wales (CIW) as required by law.
Healthcare providers: GPs, district nurses, or hospitals (only with your consent or in an emergency).
IT support providers: Third-party companies who maintain our systems (bound by strict data processing agreements).
Legal obligations: If required by law or to protect the rights of Daniels Special Care.
Under UK data protection law, you have the following rights:
Right to access: You can request a copy of the personal data we hold about you (a Subject Access Request).
Right to rectification: You can ask us to correct inaccurate or incomplete information.
Right to erasure: You can ask us to delete your personal data in certain circumstances.
Right to restriction: You can ask us to limit how we use your data.
Right to data portability: You can request your data in a machine-readable format.
Right to object: You can object to us processing your data for direct marketing or legitimate interests.
To exercise any of these rights, please contact us at info@danielsspecialcare.uk
Our website uses cookies to improve your browsing experience and analyse website traffic. Cookies are small text files placed on your device.
Essential cookies: Required for the website to function.
Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics).
You can control cookies through your browser settings. By continuing to use our website, you consent to our use of cookies.
Our website may contain links to external sites (e.g., Trustpilot, CQC). Please note that we are not responsible for the privacy practices of these other sites. We encourage you to read their privacy policies.
We may update this privacy policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. Please check back regularly to stay informed.
If you have any questions about this privacy policy or how we handle your data, please contact us:
Daniels Special Care
Email: info@danielsspecialcare.uk
If you are unhappy with how we have handled your personal data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.
Information Commissioner’s Office
Website: www.ico.org.uk
Phone: 0303 123 1113